New York State Electric and Gas: Customer Review

New York State Electric and Gas (NYSEG) is one of the electric utility's here in New York. Since I have lived other places in NY and experienced customer service with other companies I can say that I feel qualified to review this company.

In the last 18 years I have paid over $10,840 in delivery fees. In that 18 years I have not called for service, nor have they spent any of that money to directly supply my electric, other than the original lines from the transformer to the pole.

The storm that occurred on May 8th, 2010 broke the pole and left it dangling, being suspended buy the electrical wires and guide wire. In the process it stretched the wires in the box as well. I called NYSEG and they totally blew me off. I have a dangerous situation and they have a total disregard for public safety. I do not know about you but to me it is a little scary. If the pole falls completely it will cause the wires to be pulled out of the transformer, probably causing an explosion.

I called to get the juice turned off so we could correct the service panel and they gave me a bunch of bull about making an appointment and maybe needing an engineer. For Christ sake, what a money grabbing bunch of thief's. I will tell you what. From this day forward I am going to do everything in my power to make sure they do not get one penny more from me.

I would rather spend my money on batteries than give it to them. Those people all drive new vehicles, get vacation time and sick time, they have health plans and who knows what else for benefits. I work from home on my computer, and qualify for HEAP, and other assistance. I do not get paid vacation, sick days, a raise or a health plan.

If I called RG&E (Rochester Gas & Electric) about all this they would have been here 2 weeks ago, and the whole thing would have been taken care of. I would not have had to put my employer in a bad situation, I would not be worrying about it falling on a car coming into the driveway, or falling when someone is walking up the road. I would not be worrying about it shorting out and popping or burning a breaker in the house.

Maybe if they remembered who paid the wages they would be a little more accommodating. On June 13, 2010 we should all shut the electric off in the house and see who pays the wages on Monday. The real slap in the head to us all is the raise they got. Everyone does realize that your bill will be going up shortly, right? They are crying because they only got half of what they asked for. With service like this I can't understand how they got any.

I will update as the days go by. The lesson learned is do not buy property in the NYSEG service area. They admitted several years ago to the Town Board that they used shotty second hand equipment to service this area, I guess it does not stop there.

Want to see what they promise? Go here: nyseg.com.
Just remember they are a for-a-large-profit business.

....and as it goes.
Deb